HALARA GENERAL TERMS AND CONDITIONS

HALARA GENERAL TERMS AND CONDITIONS

Last updated: May 9, 2026
Effective date: June 10, 2026

Welcome to the online store operated by Halara! We appreciate your interest in our products and hope you enjoy everything we have to offer.

These terms and conditions constitute a contract between you and Halara that informs you of the terms, conditions, disclaimers, notices, policies and agreements (collectively, the "Terms") that set forth the basic rules governing your access to and use of the services owned or operated by Halara and our affiliates and subsidiaries, including our websites linked to these Terms (the "Sites"); our mobile applications ("Apps") that link to these Terms, or any other website, page, feature or content that we own and operate and that links to these Terms (collectively, including the Sites and Apps, the "Services").

The terms "Halara", "we", "us" or "our" refer to the entity responsible for providing the Services, depending on your place of residence, as follows:

i) If you reside in France or Belgium, you contract with FR DFS, with its registered office at 27–29 rue Raffet, 75016 Paris, France ;

ii) If you reside in Switzerland, you contract with Full Speed Full Scale Pte Ltd, whose registered office is located at 71 UBI ROAD 1, #08-34, OXLEY BIZHUB, SINGAPORE 408732.

In each case, the entity concerned is the publisher of the Sites, Apps and social media accounts, and is the provider of the Services .

YOUR CONTINUED ACCESS TO AND USE OF THE SITES, APPLICATIONS AND SERVICES IS CONDITIONAL ON YOUR CONTINUED ACCEPTANCE OF AND COMPLIANCE WITH THE TERMS AND CONDITIONS SET FORTH BELOW.

By accessing or using the Services in any way, including but not limited to visiting or browsing the Sites, downloading the mobile applications, registering an account, or contributing content or other materials on the Sites or on or through the Apps, you expressly understand, acknowledge, and agree to be bound by these Terms. In addition to these Terms, our Privacy Policy and Cookie Policy govern how Halara collects, stores, and protects your information when you use the Services. Our Shipping and Return Policy governs how Halara handles the shipping and return of our products. Our Privacy Policy , Cookie Policy, and Shipping and Return Policy are incorporated by reference into these Terms as if they were included in their entirety. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MAY NOT REGISTER, USE OR ACCESS THE SERVICES.

Please note that the products are intended for your personal use only, and are not directly related to your professional activity. You agree not to purchase the products for resale.

Click on the links below to access the relevant section of the terms and conditions.

TABLE OF CONTENTS

1. GENERAL INFORMATION

2. USE OF OUR SERVICES

3. OUR INTELLECTUAL PROPERTY RIGHTS

4. CONTENT SUBMITTED BY YOU

5. PROHIBITED USE OF OUR SERVICES

6. PRIVACY POLICY AND COOKIE POLICY

7. ERRORS AND OMISSIONS

8. TRADE RULES

9. LEGAL GUARANTEE OF CONFORMITY

10. RIGHT OF WITHDRAWAL

11. THIRD-PARTY LINKS AND RESOURCES

12. EVENTS BEYOND OUR CONTROL

13. WARRANTY EXCLUSION

14. LIMITATION OF LIABILITY

15. DISPUTE RESOLUTION

16. APPLICABLE LAW AND JURISDICTION

17. NOTICE OF COPYRIGHT INFRINGEMENT

18. TERMINATION

19. LEGAL TERMS

20. CONTACT US

1. GENERAL INFORMATION

1.1. Updates to the Terms. We reserve the right to modify these Terms, including the Privacy Policy and Cookie Policy, at any time and without prior notice, at our sole discretion. We will make reasonable efforts to notify you of such changes. However, it is your responsibility to periodically check the "Last Updated" legend at the top of this page to see when these Terms were last revised. When changes are made to these Terms, they become effective immediately upon posting on this page, unless otherwise stated. If we materially change these Terms, to the extent permitted by applicable law, the change will take effect on the earlier of: (i) your first use of the Services with effective notification of the change, or (ii) 30 days after the change is posted. We may send you notification of the revised Terms at our sole discretion, and the method of notification may include, for example, email, a notice posted on the Sites or Apps, or other means. By continuing to access and use the Services after such a modification, you agree to be bound by the then-current revised Terms. You agree to review these Terms periodically and to be bound by them and any modifications thereto. Because our Services evolve over time, we may also modify or discontinue all or part of the Services at any time without notice.

1.2. Date of last update. These terms and conditions indicate the date of their last update.

2. USE OF OUR SERVICE

2.1. Representations and Age Restrictions. When you use our Services, you represent and warrant that: (a) the information and details you submit to the Services are true and accurate; (b) your use of the Services does not violate any applicable laws or regulations; You represent that you are at least the age specified in any age classification or restriction applicable to the Service, and that you are fully capable and competent to enter into, and to comply with, the terms, conditions, obligations, representations, and responsibilities set forth in these Terms. Subject to any applicable age classification or other restriction, you may only open a user account or place an order if you are at least 18 years old and a "natural person" in your country of residence.

2.2. Account Creation. To access certain features available on the Services, you will need to create an account ("user account"). To create a user account, you must be at least 18 years old, be a "natural person" in your country of residence, and provide truthful and accurate information about yourself. You agree to be responsible for all activities conducted under your user account, to keep your password confidential, and to restrict access to your devices so that others cannot access our Services in violation of these terms. You may not use another person's user account. Each time you use a password or login, you will be deemed authorized to access, confirm your agreement to the Terms and Conditions updated by Halara from time to time, and use the Sites or Apps in a manner consistent with those Terms, and Halara has no obligation to investigate the authorization or source of such access or use of the Services. You are solely responsible for maintaining the security and confidentiality of your assigned password and login credentials. You agree to immediately notify Halara of any unauthorized use of your password or login credentials, or any other breach or threatened breach of security of the Sites or Apps that you become aware of and that involves or relates to the Services.

We reserve the right to take any measures we deem necessary or reasonable to maintain the security of our Services and your user account, including, but not limited to, terminating your user account, changing your password, or requesting information to authorize transactions on your user account.

2.3. Account Termination. From time to time, we may restrict access to all or part of the Services, including the ability to upload documents, make payments, or send messages. We may terminate your account at any time, at our sole discretion, without cause, or if we believe you have breached these terms. You may terminate your account at any time, for any reason, by following the instructions provided on the Sites or the Application, or by contacting us as described in the "Contact Us" section below.

2.4. Customs. In accordance with customs regulations, customers must provide valid and accurate information, including, but not limited to, names and addresses. The customer is solely responsible for the accuracy of the information they provide. If any information is incorrect and prevents shipment, delivery, or customs clearance, we will not be held liable and will not offer any compensation. As importers, customers are responsible for complying with all applicable laws and regulations in their country. For more information, please see our Privacy Policy .

3. OUR INTELLECTUAL PROPERTY RIGHTS

3.1. Content. All names, logos, text, designs, graphics, trade dress, characters, interfaces, code, software, images, sounds, videos, photographs, and other content appearing in or on the Services ("Content") are intellectual property protected or used with permission or under license by Halara. This Content may be protected by copyright, trademarks, patents, or other proprietary rights and laws. This includes all Content on each Site and Application, which is protected by copyright and as a collective work. All intellectual property rights associated with the Services, and the corresponding goodwill, are owned by us or our licensors. You do not acquire any right, title, or interest in the Content by accessing or using the Services. All rights not expressly granted herein are reserved.

3.2. Halara Trademarks. In addition, the "Halara" trademarks, service marks, icons, graphics, word marks, designs, and logos appearing herein ("Marks") are owned by Halara and its subsidiaries and affiliates. Halara's Marks are registered trademarks in the United States and other countries for which applications are pending or registrations have been issued. You do not have and will not acquire any right, title, or interest in the Marks. The Halara Marks, whether appearing on a product offered for sale on the Sites or Apps, or appearing as a logo or text on any part of the Services, do not constitute a representation that Halara owns any copyright or other intellectual property rights in the products offered for sale on the Sites or Apps. Halara sources some of its products from third-party manufacturers and wholesalers.

3.3. Subject to the terms and conditions of these Terms, Halara hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use the Services and their Content by displaying them on your internet browser (for our Sites) or on your mobile devices (for our Apps), solely for the purpose of purchasing personal items sold on the Sites or Apps and not for any commercial use or on behalf of any third party, unless Halara explicitly authorizes it in advance. Any breach of these Terms will result in the immediate revocation of the license granted in this paragraph without prior notice.

Except as permitted in the paragraph above, you may not copy, reproduce, republish, distribute, display, sell, rent, transmit, create derivative works from, translate, modify, reverse engineer, disassemble, decompile, or otherwise exploit the Services or any part thereof, except with Halara's express written permission. You may not make commercial use of the information provided on the Services or use the Services for the benefit of any other business unless you have received Halara's express prior authorization. Halara reserves the right to refuse service, terminate an account, and/or cancel an order at its discretion, including, without limitation, if we believe that a customer's conduct violates applicable law or is detrimental to our interests.

4. CONTENT SUBMITTED BY YOU

4.1. Reviews, Comments, and Submissions. You are responsible for all information, including but not limited to text, reviews, messages, images, ideas, know-how, techniques, questions, comments, suggestions, or other materials or content that you upload to us or transmit through our Services ("User Content"). You agree, represent, and warrant that any User Content you transmit through our Services is true, accurate, non-misleading, and submitted in good faith, and that you have the right to transmit such User Content. You must not upload, post, or otherwise make available on or through our Services any User Content that is protected by any copyright, trademark, or other proprietary right of any third party without the express written permission of the owner of such right(s). You will be solely responsible for any damages resulting from copyright infringement, trademark infringement, proprietary rights infringement, or any other harm resulting from such user content. PLEASE DO NOT POST OR SEND US ANY USER CONTENT, IDEAS, SUGGESTIONS, OR OTHER USER-RELATED CONTENT THAT YOU WISH TO KEEP PRIVATE OR PROPRIETARY, OR FOR WHICH YOU EXPECT TO RECEIVE COMPENSATION. By sending us ideas, concepts, know-how, proposals, techniques, suggestions, or any other user content, you agree that: (i) we are free to use such user content for any purpose, (ii) such user content will be considered non-confidential and non-proprietary, (iii) we may already have something similar under consideration or in development, and (iv) you are not entitled to any compensation or reimbursement of any kind from us under any circumstances, unless we have expressly agreed to it in writing. Please be aware that we have no obligation to maintain the confidentiality of user content unless expressly stated otherwise. You must not use a false email address, impersonate anyone other than yourself, or otherwise mislead Halara or any third party as to the origin of any user content. Halara may, but is not obligated to, remove or edit any user content (including comments or reviews) for any reason. Please note that it is prohibited for persons who have not reached the age specified in the "Representation and Age Restrictions" section to post images of themselves or other persons on our Services.

4.2. License to User Content. By submitting user content to us directly or indirectly (including through the use of third-party social media platforms directed to us), you grant us (or warrant that the owner of such information and materials has expressly granted us), to the fullest extent and for the maximum duration permitted by applicable law, a royalty-free, sublicensable, and unlimited right and license: (i) to use, reproduce, display, modify, adapt, publish, perform, translate, transmit, distribute, or otherwise make available to others such user content (in whole or in part and for any purpose) worldwide; (ii) to incorporate such user content into other works in any form, media, product, service, or technology now known or later developed, for any purpose, including sale, manufacture, or advertising (and to exercise all intellectual property rights associated with such products or other works); and (iii) to use your name, username, location, photograph, image, voice, likeness, and biographical information provided in connection with the User Content in all media and for advertising or promotional purposes. You also hereby grant each user of the Services a non-exclusive license to access your User Content through our Services and to tag, rate, evaluate, comment on, use, reproduce, distribute, display, and perform such User Content as permitted by the features of our Services and these terms.

4.3. Our Rights. You acknowledge and agree that we reserve the right (without obligation) to take any of the following actions, at our sole discretion: (i) evaluate User Content before allowing its publication through our Services; (ii) monitor User Content; (iii) modify, delete, reject, or refuse to publish or allow the publication of any User Content, without notice, for any reason or no reason at all; provided, however, that we have no obligation or liability to you for not doing so or for doing so in any particular way; and/or (iv) disclose any User Content and the circumstances surrounding its transmission to a third party in order to provide our Services, to protect ourselves, to protect visitors to our Sites and users of our Applications, to comply with legal obligations or governmental requests, to enforce these terms, or for any other reason or purpose we deem appropriate. If you see user content through our Services that you believe violates these terms, please contact us using the information in theContact Us section.

5. PROHIBITED USE OF OUR SERVICES

When using the Services, you are required to comply with all applicable statutes, ordinances, regulations, rules, and other laws. You are prohibited from:

(i) the use of the Services to send or post messages of harassment, abuse or threats;

(ii) transmit through the Services any information, data, text, files, links, software or other material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, pornographic, hateful, racist, ethnic or otherwise objectionable, soliciting passwords or personal information for commercial or illegal purposes, including hidden pages, links or images, providing educational information about illegal activities, or threatening our relationships with our partners, customers or suppliers;

(iii) attempt to conceal or misrepresent the identity of the sender or the person submitting the information, or to infringe on someone's privacy;

(iv) disrupt the normal operation of the Services, including any dialogue on the Services, or act in a way that negatively affects other participants;

(v) sending spam or other direct marketing communications or posting, transmitting or linking to any unsolicited advertising, promotional material or other form of solicitation or commercial content;

(vi) intentionally or unintentionally engage in or promote any activity that would violate any applicable local, provincial/state, national or international law, including, but not limited to, any regulations having the force of law, while using or accessing the Services;

(vii) display or transmit executable programs of any kind, including viruses, spyware, Trojan horses, Easter Eggs or any other form of computer programming or disabling mechanism;

(viii) publish user content or use the Services in a way that damages the image or rights of Halara, other users or third parties;

(ix) the use of any robot, spider or other automatic program or device, or manual process to monitor, copy, summarize or otherwise extract information from these Services or the Halara Content in whole or in part, including, without limitation, creating links on other services relating to any part of these Services; and attempting to circumvent, disable or otherwise interfere with the security features of the Services that prevent or restrict the use or copying of any Halara Content or that apply limitations to the use of the Services.

6. PRIVACY POLICY AND COOKIE POLICY

When you use our Services and place orders through them, you agree to provide us with your email address, postal address, and/or other contact information truthfully and accurately. You also agree that we may use this information to contact you regarding your order if necessary.

We respect your right to privacy. To learn how we collect, use, or disclose your personal information in connection with your use of our Services, and in particular how to unsubscribe from our non-transactional communications, please consult our Privacy Policy and our Cookie Policy, which can be found in the website footer for Sites and via the application menu for Apps.

7. ERRORS AND OMISSIONS

Occasionally, information on a Site or App may contain errors, including, but not limited to, typographical errors, inaccuracies, or omissions related to product availability, special offers, product promotions, pricing information, product descriptions, or product shipping charges and delivery times. Halara reserves the right, at any time and without notice, to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Service is inaccurate (including after you have submitted your order).

If you notice an error when entering your personal information during registration for our Services, you can contact us to correct it in the "My Account" section. In any case, you can correct any errors related to the personal information provided during the purchase process by contacting us, as well as by exercising your right to rectification as outlined in our Privacy Policy through our Websites and Apps.

The Services display confirmation boxes at various stages of the checkout process. If the information provided in these boxes is incorrect, the order cannot be completed. Additionally, the Services provide details on all items added to your cart during checkout, allowing you to modify your order details before payment. If you discover an error in your order after completing the checkout process, you must immediately contact our customer service department or email service@thehalara.fr to correct the error.

While Halara strives to provide accurate product and pricing information, pricing or typographical errors may occur. Halara can only confirm an item's price after you place your order. If an item is listed at an incorrect price or with incorrect information due to a pricing or product information error, Halara reserves the right, at its sole discretion, to refuse or cancel any orders placed for that item. In the event of an item being priced incorrectly, we may, at our discretion, either contact you for instructions or cancel your order and notify you of the cancellation.

8. TRADE RULES

8.1. Prices, orders and payment.

8.1.1. We may make improvements and/or changes to the products described in our Services, add new features, or discontinue a service at any time. We may also: (a) change the products advertised or offered for sale through our Services, the prices or specifications of such products, and any promotional offers, at any time, without notice or liability to you or any other person; (b) limit the quantities sold or made available for sale; and (c) change, cancel, terminate, or refuse to process orders (including accepted orders) when the price or other material information on our Services is inaccurate. If we fail to process an order for such a reason, we will not charge you or will issue a credit to the payment method used for the order. Some jurisdictions may not allow exclusions and waivers of certain implied warranties, so some of the provisions of this section may not apply to you.

8.1.2. Taxes. All prices displayed on our Services are exclusive of sales and use tax, customs duties, and other taxes (if applicable), which will be charged to you separately at the applicable rate. If we are legally required to collect sales tax on the goods you order, the tax amount will be automatically added to your purchase price. On rare occasions, an error in our tax database may result in an error in the sales tax calculation. In this case, you can contact service@thehalara.fr at any time.

8.1.3. Prices. All prices are correct at the time the information is entered into the system. If, for any reason, we are unable to ship your products, the value of the unshipped items will be refunded or credited to your original payment method. All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered and the delivery charges, plus sales and use tax and any other applicable taxes. Prices may be changed at any time, but (except as stated above) changes will not affect orders for which we have already sent an order confirmation.

8.1.4. Payment Processing. We may use a third-party payment service provider to process your payment information, including your payment card details. Please be aware that you may be subject to that third party's terms and conditions and that your information may be subject to its privacy practices.

8.2. Colors. We have made every effort to display the colors of our products that appear on the Services as accurately as possible. However, since the actual colors you see depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

8.3. Packaging. Unless otherwise specified, we will only comply with the minimum commercially reasonable packaging standards for the mode of transport you have chosen. The cost of any special packaging, loading, or securing requested by you is your responsibility.

8.4. Shipping and Delivery. Halara ships its products from various warehouses located in different countries. For orders containing more than one item, we may split your order into multiple packages depending on stock levels, at our sole discretion. We strive to deliver orders as quickly as possible. However, during peak periods, deliveries may occasionally take longer. If you have not received your delivery, please contact us by email at service@thehalara.fr . Shipping costs vary depending on the destination country and may be calculated during the order completion process before payment. You can refer to our Shipping Information page for further details. Unless otherwise stated, we can only ship to one delivery address per order. If you wish to ship to multiple addresses, please place separate orders for each unique address. Ensure your address is correct. Once in transit, we cannot redirect shipments to a new or different address. If your order is returned due to an invalid or incorrect address, it will be restocked and refunded, less shipping costs.

Please ensure that all delivery information provided is accurate and complete. If the information provided is incorrect and/or incomplete, resulting in failed shipping, delivery, or customs clearance; the carrier's inability to contact you using the provided contact information; refusal of delivery by the recipient; or packages remaining unclaimed for an extended period, and you are responsible for these circumstances, we may charge you for the actual return shipping costs in addition to the initial shipping costs previously disclosed. For more information, please see our Shipping Information page.

8.5. Title of ownership and risk of loss.

8.5.1 Order verification upon arrival.

The customer is required to check the condition of the products upon receipt of delivery.

8.5.2 Package damaged upon receipt of delivery

(1) All risk of loss or damage to the products is transferred to the customer when the customer takes physical possession of the products.

(2) It is the Customer's responsibility to refuse the package if it is visibly damaged or to make any reservations and claims regarding damage to the package deemed necessary within 24 hours of receiving the products, without affecting their statutory rights. These reservations and claims must be addressed in writing to the carrier chosen by the Customer when selecting the delivery method. The chosen carrier will also be indicated on the order summary sent to the Customer after the order has been placed. The Customer must also send a copy of this letter or document to customer service.

8.5.3 Items not conforming to the order.

(1) The customer must ensure that the products delivered correspond to the order placed. In the event of non-conformity, incorrect products (different from those purchased by the customer), or errors in quantities, the customer must inform customer service in accordance with this article.

(2) The customer must make any claim of delivery error and/or error and/or non-conformity of the products in kind or in quality with respect to the order within 48 days of receipt of the package, this not affecting the customer's rights provided by law.

(3) The costs of returning the products are borne by us and we will reimburse the customer within fourteen (14) days of receiving the returned products.

8.5.4 Fraudulent Behavior

As stated in these General Terms and Conditions, any fraudulent behavior or maneuver related to claims or reservations made concerning received packages (missing, damaged products in particular) will be subject to criminal prosecution or any other appropriate legal action.

8.6. Refunds, Returns, and Exchanges. The exact return period and return policy vary by country. Please read our return policy or contact our customer service for detailed information. Customers returning merchandise are responsible for all shipping and handling costs. No refunds, returns, or exchanges will be issued for products not purchased directly through our Services. We reserve the right to refuse a refund, return, or exchange, and/or issue a store credit to your account if we determine that our policy is being misused. We may use all available means, including coordination with other companies, to determine whether you are abusing our policy. This decision is made at our sole discretion.

9. LEGAL GUARANTEE OF CONFORMITY

The consumer has two years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to prove the existence of the lack of conformity, not the date on which it appeared.

When a sales contract provides for the continuous provision of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or service throughout the entire provision period. During this period, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared.

The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them.

If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee.

If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.

The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if:

1° The professional refuses to repair or replace the item;

2° The repair or replacement of the item takes place after a period of thirty days;

3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods;

4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the consumer is not required to request repair or replacement of the goods beforehand.

The consumer is not entitled to rescind the sale if the lack of conformity is minor.

Any period of immobilization of the goods for the purpose of repair or replacement suspends the warranty which remained to run until delivery of the repaired goods.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover ( Article L. 241-5 of the Consumer Code ).

The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code , for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

10. RIGHT OF WITHDRAWAL

10.1 In accordance with the provisions of Articles L. 221-18 et seq. of the Consumer Code, the Customer, who has the status of consumer, has a right of withdrawal of all or part of his order, without reason, which expires fourteen (14) days from the receipt of the order (date of delivery or collection of the order, depending on the products and the option chosen by the Customer).

10.2 To meet the withdrawal deadline, the customer simply needs to send notification of their intention to withdraw from this contract before the expiry of the fourteen (14) day withdrawal period following receipt of the ordered products. The customer may use the model withdrawal form reproduced at the end of these Terms and Conditions, but this is not mandatory. The customer may also exercise their right of withdrawal by contacting our customer service department at the following address: service@thehalara.fr . If you contact us to exercise your right of withdrawal from this contract, we will send you, as soon as possible, an acknowledgement of receipt of the withdrawal on a durable medium (for example, by email), including its content and the date and time of its submission.

10.3 If the Customer exercises this right of withdrawal, the products must be returned within fourteen (14) days of notification of the exercise of this right, in their original packaging, in perfect condition, unused, and accompanied by all accessories and duly completed instruction manuals. Returned products must not have been used or handled in any way other than to establish the nature, characteristics, and proper functioning of the goods. Incomplete, damaged, or soiled products will not be accepted.

10.4 Certain products are not eligible for the right of withdrawal. This applies to products that have been unsealed by the Customer after delivery and that cannot be resold, particularly for reasons of hygiene or health protection (for example, bodysuits, lingerie and pyjamas, swimwear (except scarves, bags and mermaid blankets)).

10.5 The return package must be sent to the nearest return point indicated by the logistics company on the return label, no later than fourteen (14) days after the cancellation request. Please note that the package must not be returned to the sender's address, as this is not the correct return address. Otherwise, the package will be lost. The Customer must send the return package to the address provided by us.

10.6 If the order is returned undamaged and unused, the customer will be refunded the price of the products and the standard delivery charges paid, unless otherwise stated in the returns policy. If the customer has expressly chosen a delivery method more expensive than the standard delivery method offered by us, these delivery charges will not be refunded.

10.7 The customer is responsible for the return shipping costs in accordance with the return policy .

10.8 We will make the refund by bank transfer to the card used for payment of the order, and at the latest within fourteen (14) days from receipt of the Products.

11. THIRD-PARTY LINKS AND RESOURCES

Our Sites and Apps may contain links to third-party sites that are not owned or controlled by us. All information, statements, opinions, or other information provided by third parties and made available on our Services are those of their respective author(s) and not ours. We do not guarantee the validity, accuracy, completeness, or reliability of any third-party opinions, advice, services, offers, statements, or other content on our Services. We have no control over, assume no responsibility for, and do not endorse or verify the content, privacy policies, or practices of any third-party sites or services. We do not guarantee the accuracy, completeness, or timeliness of content displayed on sites or our apps by anyone other than us. We strongly advise you to read all third-party terms and conditions and privacy policies. By using our Services, you expressly release Halara from any liability arising from your use of any third-party content.

12. EVENTS BEYOND OUR CONTROL

We will not be liable for any failure or delay in performing any of our obligations under these terms or other contracts when caused by events beyond our reasonable control ("Force Majeure").

It is understood that our obligations under these Terms and Conditions or other agreements are suspended for the duration of the Force Majeure event, and that we will be granted an extension for the performance of these obligations equal to the duration of the Force Majeure event. We will make every reasonable effort to end the Force Majeure event or to find a solution that allows us to fulfill our obligations under these Terms and Conditions or other agreements despite the Force Majeure event.

13. WARRANTY EXCLUSION

WE DO NOT GUARANTEE THAT THE SITE OR THE SERVICES, CONTENT, FUNCTIONS OR MATERIALS CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE. TO THE EXTENT PERMITTED BY APPLICABLE LAW, HALARA ASSUMES NO LIABILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGE, VIRUSES OR OTHER HARMFUL COMPONENTS THAT MAY INFECT OR HARMFUL YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY DUE TO YOUR ACCESS, USE OR BROWSING OF THE SITE OR YOUR DOWNLOADING OF ANY MATERIAL, DATA, TEXT, IMAGE, VIDEO OR AUDIO FROM THE SITE.

14. LIMITATION OF LIABILITY

TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO PROMISES AND EXPRESSLY DISCLAIM ALL LIABILITY FOR: (1) ANY PRODUCTS, SERVICES, INFORMATION, PROGRAMS AND/OR ANY OTHER MATERIAL PROVIDED BY A THIRD PARTY THAT IS ACCESSIBLE TO YOU THROUGH THE SERVICES; OR (2) THE QUALITY OR CONDUCT OF ANY THIRD PARTY THAT YOU ENCOUNTER IN CONNECTION WITH YOUR USE OF THE SERVICES.

15. DISPUTE RESOLUTION

15.1 Complaints

In case of a dispute, the customer must first contact customer service.

The complaint will be analyzed and a response will be provided within a reasonable time from the date the complaint was filed.

15.2 Mediation

(1) Under Article L. 612-1 of the Consumer Code, "every consumer has the right to use a consumer mediator free of charge in order to reach an amicable settlement of the dispute between him and a professional...".

(2) Disputes falling within the scope of Article L. 612-1 of the Consumer Code are the disputes defined in Article L. 611-1 of the Consumer Code, namely disputes of a contractual nature, relating to the performance of a sales or service contract, between a consumer and a professional.

(3) If the complaint to Customer Service is unsuccessful or if Customer Service fails to respond within one (1) month, the Customer may submit the dispute to the mediator within a maximum period of one (1) year from the date of the written complaint. The mediator, the Paris Mediation and Arbitration Centre (CMAP), will attempt, independently and impartially, to bring the parties together to reach an amicable solution. Its contact details are as follows:

CMAP

www.cmap.fr

consumption@cmap.fr

39 rue Avenue Franklin Delano Roosevelt - 75008 Paris

(4) To submit a request for mediation, the client has a complaint form available on the mediator's website.

15.3 The parties remain free to accept or refuse mediation and, if mediation is used, to accept or refuse the solution proposed by the mediator. If mediation is refused or fails, the parties retain the right to bring the matter before the competent court.

16. APPLICABLE LAW AND JURISDICTION

16.1 These Terms and Conditions are governed by and construed in accordance with Singapore law, and the application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded. Customers who are habitually resident in another European country also benefit from the protection afforded by the mandatory provisions of that country, and in particular French law if the Customer resides in France.

16.2 Any dispute, controversy, or claim arising out of or relating to this Agreement, including any question concerning its interpretation, breach, termination, or validity, shall first be subject to an attempt at amicable settlement through consultation between the parties concerned. If the dispute is not resolved within thirty (30) days of the commencement of such consultation, the dispute shall be submitted to arbitration by the Singapore International Arbitration Centre (“SIAC”), in accordance with the SIAC Arbitration Rules in force on the date of filing of the notice of arbitration. The law applicable to this arbitration clause shall be that applicable to this Agreement. The seat of arbitration shall be Singapore. The arbitration proceedings shall be conducted in English, subject to the appointment of the arbitrator.

17. NOTICE OF COPYRIGHT INFRINGEMENT

It is our policy to respond promptly to notices of alleged copyright infringement. If you believe that material on or linked to our site infringes your copyright, we encourage you to notify us. To do so, please send an email to Legal@halara.com including the following:

Identify the copyrighted work that you believe has been infringed;

Identify the material or link on our Services that you believe infringes your copyrighted work;

Please provide your full legal name, your company affiliation, your postal address, your telephone number, and your email address; and

Include the following statement in the body of your notice, followed by your electronic or physical signature: "I hereby declare that the information contained in this notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of the owner, of the copyright or an exclusive right under the copyright allegedly infringed."

We will respond to all such notifications, including, where necessary or appropriate, removing the infringing material or disabling all links to the infringing material. We will terminate a user's access to and use of our Services if, under appropriate circumstances, the alleged user is found to be a repeated infringer of the copyright or other intellectual property rights of Halara or others.

18. TERMINATION

The Services and these terms are effective until terminated by either you or us. We may terminate these terms by notifying you using any contact information we have about you or by posting the termination notice on our Services, including in your user account. You may terminate these terms by sending us written notice of termination, including your full contact details and all information relating to your user account or other Service identifiers, using the information in the "Contact Us" section.

In addition to any rights or remedies we may have under applicable law, we may suspend, limit, or terminate all or part of your access to our Services or any of their features at any time, with or without cause, including if we believe you have violated the letter or spirit of these Terms or have acted inconsistently with them. Upon termination, (i) you must destroy all content obtained from the Services and all copies thereof; (ii) you must immediately cease using and accessing the Services; (iii) we may remove or disable access to any user content at any time; and (iv) we may delete your user account at any time. You agree that if your use of our Services is terminated in accordance with these Terms, you will not attempt to use the Service under any real or assumed name, and you further agree that if you violate this restriction after termination, you will indemnify and hold us harmless from any liability we may incur. Your continued use of the Service after termination will constitute a violation of this section, which survives any termination. Even after termination of these terms, your user account, or your access to a site, any user content you have posted or submitted may remain indefinitely on our Services.

The provisions of these terms relating to the protection of intellectual property rights, prohibited use, user-submitted content, disclaimers, limitations of liability, indemnity and disputes, and any other provision which by its nature should subsist, shall subsist after such termination.

19. LEGAL TERMS

19.1. Entire Agreement. These Terms, together with our Privacy Policy , our Cookie Policy, our Shipping and Return Policy, and any other legal notices published on the Sites or Apps, constitute the entire agreement between you and us regarding the Services, and supersede all prior terms, agreements, discussions and writings concerning the Services.

19.2. Severability. If any provision of these terms and conditions is held to be invalid by a court of competent jurisdiction, the parties nevertheless agree that the court shall endeavor to give effect to the intentions of the parties as reflected in the provision, the other provisions of these terms and conditions remaining in full force and effect.

19.3. No Waiver. No waiver of any term of these terms and conditions shall be deemed a subsequent or continuing waiver of that term or any other term. Our failure to enforce any right or provision under these terms and conditions shall not constitute a waiver of that right or provision.

19.4. Indemnification. To the extent permitted by applicable law, you agree to release, indemnify, and defend Halara and its subsidiaries, affiliates, related companies, suppliers, licensors, and partners, and their respective officers, directors, employees, agents, and representatives, from and against any and all third-party claims and costs (including reasonable attorneys' fees) arising out of or related to: (1) your use of the Services; (2) your conduct or interactions with other users of the Services; or (3) your breach of these Terms. We will promptly notify you of any such claim and provide you (at your expense) with reasonable assistance in defending the claim. You will allow us to participate in the defense and will not settle any such claim without our prior written consent. We reserve the right, at our own expense, to assume the exclusive defense of any matter for which you provide indemnification. In that case, you will no longer be obligated to defend us in this matter.

19.5. Interpretation. When interpreting these terms and conditions, the headings are used for convenience only and shall not be taken into consideration.

19.6. Electronic Notices and Communications. When you visit our Sites or Apps, or send us emails or text messages, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email, text message, push notification services, or by posting notices on our Sites. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

20. CONTACT US

We welcome your questions and comments about our privacy practices or these terms and conditions. You can contact us by email at Legal@halara.com .

Standard withdrawal form

(If you wish to withdraw from this contract, please fill out this form and return it to service@thehalara.fr.)

—Att. by FR DFS/FULL SCALE FULL SPEED PTE.LTD

— I/We hereby withdraw (*) from the contract I/we (*) concluded concerning the purchase of the following goods (*) / of the provision of the following service (*)

— Ordered on (*)/received on (*)

— Name of consumer(s)

— Address of the consumer(s)

— Signature of the consumer(s) (only if notification is on paper)

- Date

(*) Delete as appropriate