Question 1

Introduction

Accepted Answer

We do our best to offer you a clear, smooth, and transparent delivery experience. Below you will find essential information regarding order processing, delivery times, and special circumstances.   Select your delivery country from the menu below to view available delivery methods, estimated delivery times and applicable fees.   If your country does not appear in the list, we do not yet offer direct delivery to that destination.

Question 2

Delivery methods and costs

Accepted Answer

Note:   The thresholds for free delivery vary by country and are calculated after discount, before taxes.   The available delivery methods are displayed at the time of payment.   The indicated delivery times are estimates and may be affected by customs, local holidays or unforeseen delays.

Question 3

Order processing time

Accepted Answer

For items in stock, warehouse processing typically takes 1 to 3 business days, in addition to the estimated delivery time.   If you have not received a shipping confirmation email at the address provided when you placed your order, please check your spam and promotions folders.   You can also check the latest status of your shipment from your order page or contact our customer service for assistance.   If your order includes one or more pre-order items, the entire shipment will be dispatched on the estimated date indicated on the product page.   Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Question 4

Estimated delivery time

Accepted Answer

The displayed delivery time is an estimate based on our past shipping data. It corresponds to the average delivery time observed for the majority of orders.   Although we do our best to deliver within the expected timeframe, the actual delivery time may vary depending on the destination, local logistics, or certain exceptional circumstances.

Question 5

Items on pre-order / out of stock

Accepted Answer

For pre-ordered or temporarily out-of-stock items, please refer to the estimated shipping date shown on the product page.   These orders may require additional time before shipment, especially for deliveries to rural or remote areas.   Express delivery is not recommended for pre-ordered items, as the shipping date remains the priority.

Question 6

Force majeure and unforeseen delays

Accepted Answer

Most parcels arrive within the estimated delivery time. However, occasional delays may occur due to external factors, such as flight schedules, weather conditions, or constraints at the carrier.   To view the most up-to-date delivery information, please check your tracking regularly via the link provided after shipment. This reflects real-time updates from the carrier.

Question 7

Why your package may not arrive as expected

Accepted Answer

We do our best to ensure successful delivery. In rare cases, however, a parcel may not be delivered for the following reasons: no one available to receive the parcel at the delivery address, incorrect or incomplete address, restricted access to the delivery location, or parcel refused or unclaimed.   Please note that Halara is not responsible for delivery failures due to incorrect or incomplete information provided by the customer. This includes, but is not limited to, an incorrect address, an invalid or missing phone number, or an incorrect recipient name.   In these cases, no refund can be guaranteed.   Need to update your address or contact details? Our customer service is available 24/7 to assist you   here   .

Question 8

Missing package or delivery problem?

Accepted Answer

If your parcel has not arrived within the estimated delivery time, please contact our customer service within 30 days of the payment date so that we can resolve the issue quickly.   If the tracking indicates that the package has been delivered but you have not received it, or if your order contains missing or incorrect items or has any other delivery-related issues, please contact us within 30 days of the delivery date shown on the tracking page.   Please note that some carriers may scan a package as delivered up to 3 business days before it is actually handed over.   To ensure successful delivery, please provide complete and accurate address information, including street, building or apartment number, if applicable.

Question 9

A question about delivery?

Accepted Answer

If you have any questions regarding delivery, we are here to help.   Feel free to contact us via chat or by email at    service@thehalara.fr    .   Our customer service team typically responds within 1 to 3 business days. Please remember to check your spam and promotions folders.